![]() Note: You must use the outside https address for the value at ROOT_URL in ] above. Aaaand I’m not allowed to post more than two links in my first postĬonfiguring SSL Reverse Proxy (docs/installation/manual-installation/configuring-ssl-reverse-proxy/ says: Please forgive the tone of the remainder of this post. I’ve been trying to get this to work for hours. If you have questions or would like to discuss any specific needs, please feel free to contact us.The documentation really needs some work. Please visit our pricing page to learn more. That’s why we’re introducing a range of new professional services such as implementation consultation, data migration, upgrade and scale packages and premium SaaS DevOps. We understand our customers often have very specific requirements. This powerful solution gives customers the extensive and infinitely customizable back-end chat integrating and white labeling Rocket.Chat components and enterprise features. To better service the growing demand for customers looking to create custom messaging experiences within their app or website, we now offer our Chat Engine Enterprise as a custom solution. There are 2 more robust and dedicated support plans available as add-ons for Enterprise, which include phone and email support (with different SLA levels) as well as access to a dedicated customer success manager.Ĭommunity Edition will continue to have access to support via our active community forums and portal. The base Enterprise plan includes access to support via our web portal. To improve how we service Enterprise customers, we are upgrading our plans and capabilities for these paid plans. We have been offering phone and email support to every paying customer (and often even free workspaces) since the very beginning. Additionally, omnichannel multiple queues and departments are becoming Enterprise only features. Live chat also remains completely free but we’re planning to build a much improved version to be launched as part of our Enterprise plan. Email and SMS are staying completely free but we’re adding an Enterprise version of both, once again, fully maintained by our team. Making all omnichannel channels better supported and more easily available for Enterprise customersįacebook Messenger, WhatsApp Business, Instagram Direct, Twitter and Telegram are becoming Enterprise apps maintained by the Rocket.Chat team. That’s why we’re rolling out a specific monthly price per omnichannel agent which is different from the monthly price per team collaboration user. Our omnichannel customer support solution has evolved since we first introduced it. The new minimums are 25 users for team collaboration or 5 agents for omnichannel (or an equivalent combination of both). With these upgrades, we’ve also updated the minimum number of users required to use the Enterprise plan to better align with our core customers.
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